Frequently Asked Questions

General

What is Caterwings ?

Caterwings is an online marketplace for business catering. We’re dedicated to providing businesses and teams with the perfect food and catering solution for everything from office breakfasts to business lunches, food trucks/pop-ups for team events, snacks, platters, and finger food for meetings, and more. We work with dozens of caterers around the Netherlands, and are dedicated to ensuring that customers receive high quality food and unbeatable service. You can order directly via our marketplace, or request a free, tailored-made offer from one of our partners. 

What sets Caterwings apart from other catering platforms ?
With Caterwings, you’re guaranteed to receive individualised offers within one hour, to save the average time of 25% compared to other platforms, and you’re able to choose from more than 40 restaurants and caterers, meaning you’ll always be able to find the perfect partner for your event. We pride ourselves on our unmatched customer satisfaction - feel free to take a look at some of our reviews here.

Is it also possible to order with Caterwings for private events?
Caterwings is focussed exclusively on Business Catering. 


Customer Accounts

How do I create a customer account?

Head to www.caterwings.com and click the “Account” button found in the top right corner of the page. Select “sign-up,” followed by “create new account,” fill in all the required fields, and accept the terms and conditions. Next, you can simply click on “create account”. Done!

Am I able to order without a customer account?

A customer account is required to place an order with Caterwings.

How can I change the contact information on my account?

You can make changes to your contact information by logging into your customer account and clicking on “Profile”.

How can I unsubscribe from the newsletter?

Open any newsletter you have received from us, scroll down to the bottom, and click on “unsubscribe”.

Is it possible to transfer my account to another person?

If you would like to transfer your customer account to another person, please send an email to including the name and email address of the new contact person. We’ll make the changes to the account and send you a confirmation.

How do I delete my account?

Send an email to- we’ll delete the account, and send you a confirmation.

Meal Plans

What is a meal plan?

Meal plans are individualised deliveries for customers who regularly order catering with us. Whether it’s a daily breakfast, a weekly lunch, or a monthly team event, meal plans provide offices and teams with food and catering at intervals that suit them. Meal plans include an exciting mix of cuisines and caterers, meaning that food at work is always exciting and varied.

How do I sign up for a meal plan?

  • Fill out the form on our meal plans page. 
  • After a consultation with our Account Managers you will receive a selection of offers to choose from, which you can browse at your convenience. 
  • Book in a “test catering,” where you can sample food from your selected caterers. 
  • Sign up for your custom meal plan using our online tool.

What are the advantages of a meal plan?

  • Delicious food: thanks to our wide selection of caterers and restaurants, you’ll benefit from a combination of quality and variety. 
  • All information at a glance: an online overview of all your previous and upcoming orders can be viewed in our meal plans tool - you’re also able to change the number of people you’re ordering for, or skip an event as required. 
  • Fresh and exciting: swap out or add new caterers ad lib
  • Always informed: you’ll receive weekly reminders with menus
  • Available around the clock: personal support and fast processing guaranteed
  • Guaranteed to save time and money 
  • Accounting options: receive weekly or monthly invoices 

Orders

How do I send a catering request?

Head to our home page, click on the “price comparison” button, and fill in the form with all important information regarding your event. The form can also be found here. You also have the option to include any special requests or extra information in the “comments” section. To finalise the request, you’ll need to either create a customer account, or login to your existing one.

Where can I see my past and upcoming orders?

When you’re logged in to your customer account, you can view all previous and upcoming orders by clicking on “Brief.me” in the navigation section.

How do I know that my order has been accepted and confirmed?

After placing an order, you’ll immediately receive a confirmation email from Caterwings. If you don’t receive a confirmation email, then your order has not been confirmed.

How far in advance should I order?

In order to receive and compare as many offers as possible, from a wide range of caterers, we recommend sending an enquiry three weeks before your event. Generally speaking, you’ll receive your first offer within one hour, giving you ample time to assess and discuss the specifics with any other parties concerned, and to request any changes from the caterer using the chat function. To guarantee a stress-free process, and to ensure that your event runs smoothly, we recommend that you place your final order at least two days before the event.

How do I confirm an offer?

Login to your customer account and click on “Brief.me” to view all of your offers, including the current one. As soon as you’ve decided on an offer that you’d like to accept, click on “Accept offer and proceed”. In the next step you’ll be able to choose your payment method and confirm your payment details.

Do I need to reject all offers that I don’t wish to proceed with?

No, as soon as you accept an offer, all other caterers will automatically receive a notification from our system informing them that you have rejected their offers. 

How can I edit/make changes to my offer?

Login to your customer account and click on “Brief.me” to view all of your offers, including the current one. Click on the offer that you would like to make changes to. At the bottom of the offer, you’ll find a small chat icon labelled “leave comment or edit” - this is where you’re able to inform the caterer of any changes you’d like to make. 

Am I still able to make changes to an order after I’ve confirmed it?

It’s possible to make changes to orders up to two days before the event. These change requests must be sent via email to hello.de@caterwings.com. The changes will be communicated to the caterer by a member of the Eatfirst team, and you’ll be able to see them on your invoice.

My event is no longer taking place - why am I still receiving reminder emails?

If you’ve decided not to accept one of our offers, or if your event is no longer taking place, we kindly request that you cancel it via “Brief.me” in your customer account. This way our caterers will be informed, and you’ll no longer receive any reminder emails from our system.

Payment

How do I pay for my order?

You have the option to choose between making a credit card payment or a bank transfer. We recommend opting for a stress free payment via credit card, meaning your payment will be processed immediately, and that you won’t have to take care of anything further. Alternatively, you can complete a bank transfer upon receiving the invoice for your order. The account will be specified together with the total sum on the invoice.

When will I receive the invoice for my order?

You will receive the invoice two days after your event from our accounting team via email. If you wish, we’re also able to send invoices via mail.

When is the payment of the invoice due?

The payment of your invoice is due according to the date specified on the invoice. 

How do I redeem a voucher?

Once you’ve decided which offer you’d like to accept, you’ll be able to redeem your voucher during the payment step. When you select your payment method and enter your payment details, you’ll also have the option to enter a voucher code.

Customer Support

How do I cancel an order? Are there any cancellation fees?

To cancel an order, you are required to inform us via email at hello.de@caterwings.com. As long as you inform us in accordance with the times below, you won’t be required to pay a cancellation fee. 

  • Orders of €1000 or less can be cancelled up to 48 hours before the event
  • Orders between €1001 and €2000 can be cancelled up to 5 days before the event
  • Orders between €2001 and €10,000 can be cancelled up to 3 weeks before the event
  • Orders over €10,000 can be cancelled up to 8 weeks before the event, or in accordance with an individual agreement

If your cancellation is not in accordance with the times specified above, a cancellation fee of 100% of the order value will be charged.

The caterer is late - what should I do?
Contact Caterwings customer support on 030 229 570 10 or at  Our team will contact the caterer immediately and report back quickly with the status of the delivery. In most cases it will be a short delay due to traffic. However, our caterers usually plan their delivery windows to take traffic into account, and delays should therefore only occur in very rare cases.

The caterer has delivered the wrong food, not enough, the food is cold, they’ve forgotten equipment, etc.
Contact Caterwings customer support on 030 229 570 10 or at hello.de@caterwings.com. Our team will contact the caterer immediately to work out a solution and determine the best possible compensation for you. Please note that photos are very helpful in cases like this.

What happens if the food/catering doesn’t arrive at all?

If you don’t receive the food/catering you ordered, your order will be cancelled and the Eatfirst team will organise a suitable alternative, or appropriate compensation for you.


Stay informed!

Discover the latest catering trends and tips on our
Caterwings Blog.

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